Community Relations Management Systems

A community relations management system offers a complete framework for your community engagement objectives. Integral to the planning, operational and completion stages of a project, it provides the foundation for maintaining a productive, respectful and mutually beneficial interrelationship with a host community.

What we do

After gaining a deep understanding of your project and its cultural context, we’ll work with you to design, implement and maintain an effective community relations management system. Part of your overall management system, it will consist of many elements including planning activities, responsibilities, practices, procedures, processes and resources. Key areas of community relations systems include:

• Community relations policy
• Management plans and programs
• Social impacts
• Legal requirements
• Social training, awareness and competence
• Communications and complaints
• Documentation and operational control
• Social monitoring and measurement
• Community relations audits
• Management review of programs
• Public relations and social statements
• External verification of social reports

We can assist you to develop a community relations management system that is compatible with a range of international guidelines, or with your own organisation’s social responsibility standards.

How we work

Graham A Brown & Associates bases its systems design on a Plan, Do, Check, Act cycle which promotes continuous improvement. Community relations management systems can be less formal than other management systems, however our standardised methodologies will ensure a successful, organised framework.

Our focus is on delivering outcomes that are mutually beneficial for both your organisation and the community.

Who we work with

Our management systems are designed primarily for mining or manufacturing projects that take place in developing countries and/or remote areas.

Experience in locations such as Australia, Papua New Guinea, Laos and the Solomon Islands has given us the unique skill set required to work directly with host communities and government representatives on your behalf.