Community Relations Audits
A community relations audit, or social impact assessment, assesses the extent to which your organisation carries out effective community relations policies and processes.
What we do
Our community relations audits typically address the following:
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Community relations policy– defining your community objectives and framework for action
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Community relations management plans and programs– assessing the effectiveness of your community management plan
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Social impacts– assessing how well your organisation manages defined social impacts
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Legal and other requirements– establishing that procedures are in place to identify rapidly changing regulations
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Structure and responsibility– defining your team’s commitment to fulfilling community relations roles and responsibilities
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Social training, awareness and competence– evaluating the effectiveness of training programs
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Communications and complaints– ensuring all social communications, including complaints, can be properly handled and that appropriate personnel would be aware of them
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Documentation– establishing whether your documentation is maintained and integrated into other management systems
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Operational control– identifying standard operating procedures that ensure compliance with your community relations policy
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Social monitoring and measurement– exploring the scope of the monitoring and measurement
How we work
Our auditors, who possess experience and knowledge in this area, work to Graham A Brown & Associates’ rigorous auditing process. This involves examining documents, interviews with relevant staff and management, observation and a detailed audit protocol. Upon completion of the audit we will present a set of recommendations that promote a continuous cycle of improvement in your performance.
Our auditing team is qualified to audit against these international principles:
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Equator Principles
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ICMM (International Council on Mining and Metals) Principles
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IFC Performance Standards on Social and Environmental Sustainability
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Enduring Value – Australian Minerals Council Industry Framework for Sustainable Development
Your voluntary commitments to a host community are also considered.
Who we work with
Our community relations audits are primarily undertaken for companies in industries such as mining or manufacturing. Their projects occur within the domain of a host community, usually in a developing countries and/or remote areas.